Cancellation & Refund Policy

This Cancellation & Refund Policy outlines the terms under which clients may cancel services or request refunds from SAMYORA PRIVATE LIMITED ("SAMYORA," "we," "us," or "our"). By engaging our services, you agree to the terms described below. This policy should be read in conjunction with our Terms of Service.

Project-Based Services

Our project engagements typically follow a milestone-based payment structure as outlined in individual project proposals or contracts. Cancellation and refund terms depend on the project stage at the time of cancellation:

• Before project commencement: If the project has not yet started and no work has been performed, you may cancel and receive a full refund of any advance payment, minus any non-refundable administrative or consultation fees specified in the contract.
• During active development: If cancellation occurs after work has begun, payment for all completed milestones and any work-in-progress is due. Refunds will be issued only for milestones not yet commenced.
• After project delivery: Once deliverables have been handed over and accepted, no refunds will be provided.

Cancellation by Client

Clients may cancel a project engagement at any time by providing written notice via email to info@samyora.co. Upon receiving the cancellation request:

• We will cease all work within 3 business days of receiving the cancellation notice
• A final invoice will be prepared for all work completed up to the cancellation date
• Any deliverables completed up to that point will be shared with the client, subject to full payment
• Unused advance payments (for milestones not yet started) will be refunded within 14 business days

Cancellation by SAMYORA

SAMYORA reserves the right to cancel or suspend a project engagement under the following circumstances:

• Non-payment or repeated late payments by the client
• Failure by the client to provide necessary information, materials, or feedback within agreed timelines, causing significant project delays
• Breach of the Terms of Service or project agreement by the client

In such cases, payment for all completed work remains due, and no refund will be issued for services already rendered.

Non-Refundable Items

The following fees and costs are non-refundable under all circumstances:

• Consultation and discovery fees
• Third-party costs incurred on behalf of the client (e.g., domain registration, hosting, software licenses, API subscriptions)
• Custom design work that has been approved by the client
• Deployed or delivered work that has been accepted by the client

Refund Process

To request a refund, please contact us at info@samyora.co with the following details:

• Project name and reference number
• Reason for the refund request
• Relevant supporting documentation

Refund requests will be reviewed within 7 business days. Approved refunds will be processed within 14 business days via the original payment method. If the original payment method is unavailable, an alternative arrangement will be made.

Dispute Resolution

If you are unsatisfied with the outcome of a refund request, we encourage you to reach out to us to discuss a resolution. We are committed to resolving disputes amicably. If a mutual resolution cannot be reached, disputes will be handled in accordance with the governing law provisions in our Terms of Service.

Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Existing project agreements will continue to be governed by the policy in effect at the time the agreement was signed, unless otherwise agreed.

Contact Us

If you have questions about this Cancellation & Refund Policy, please contact us:

• Email: info@samyora.co
• Website: samyora.co/contact